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ScreenSteps is an integrated knowledge base, online course, and contextual help software platform that helps you train and support your customers and employees. Create, organize, and deliver help articles, decision trees, and tutorials with ScreenSteps for Desktop Knowledge Management Platform! Help everyone to know what to do and how to do it without any memorization. Help customers and employees help themselves with simple or complex questions. Even the most user-friendly apps can be difficult for some people to use. In some cases, the help manual is enough to help you, however,
If even that doesn’t help you progress, do a quick internet search to find a tutorial, which can be created using ScreenSteps.The guide steps you create are based on screenshots. All these are stored in an article, to which you can add text, a title for each step, as well as a short description, all this ensures that you do not leave any necessary information unmentioned. The main app window is the place where every action you take will be visible and editable. Multiple manuals can be created, each with its own articles containing the help you want to offer.
Before you can do any of the above, you need to take a few steps to create a web page where all your work will be stored and made visible to the public. You play the role of administrator, with the ability to check and decide when an article is good enough to upload as a help manual. When you are done, you will be given the option to go directly to the page and view the result. All created manuals, with all the steps you create and manage, will be accessible in the main window, as well as screenshots.
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These are easy to get, just select the area you want to edit or the entire desktop. The next step will allow you to do a little post-processing if needed, add flags, sequence annotations, and more. We work with call centers, software implementers, and B2B SaaS vendors who need to dramatically improve training time and training outcomes. ScreenSteps is designed to support zero memorization training. This is a training methodology where call center agents, employees or customers are not asked to memorize training information but are trained on how to help themselves when the time is right.
ScreenSteps is designed to help you document your internal actions, manage them in an online knowledge base, and present actions to employees the moment your employees need answers.best for Ideal for companies that need better operating procedures and quick reference guides for their employees. Ideal for companies that deal with customers and need employees to find clues and respond quickly. Fill your Zendesk knowledge base with beautiful documentation. ScreenSteps combines everything you need to organize screenshots, markup them, add titles and text, and then publish directly to the Zendesk Help Center or Legacy Web Portal.
Improve your self-service by giving your customers great, crystal-clear answers. Instead of just using text to explain how to use your software, you can combine multiple screenshots into an article to show your customers exactly what they should do, and guide them through each step of the process. Collaborate with a team of agents and have everyone contribute their knowledge. Because ScreenSteps is so easy to use, anyone on your team can create great tutorials. You can also use presets so that your documents look consistent no matter who is writing them.
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And because writing great documentation in ScreenSteps is so fast, everyone on your team will be able to write a lot of it. Reduce support requests. Zendesk customers who use ScreenSteps to create high-quality articles notice a reduction in tickets submitted because customers can find what they need on their own, and they have fewer follow-up questions asking for clarification points. Update screenshots so your customers always have the most relevant information at their fingertips.
All you have to do is click on the Replace Image button and you can instantly replace an old screenshot with an existing one that shows a new user interface for your software. ScreenSteps also makes it easy to assign older articles to your team members so you can divide and conquer. Undo Old Reviews – Very useful if you or a member of your team made a mistake and needed to re-upload an old version of your article. ScreenSteps stores all of your photos so you can go back to a previous version.
Solve tickets faster by sending a link to your articles to your customers. No more repeating the same thing over and over, or having to spell out what the macro said in follow-up emails. You can show your customers exactly what you mean with tagged screenshots, and guide them through complex workflows by showing them what they should do.ScreenSteps gives you everything you need to create customer self-service documents that produce great results. Take screenshots, tag them, add some text, and publish them directly to Zendesk.
Create a searchable knowledge base that can replace SharePoint, Dropbox, Knowledge, or any other internal wiki you are using.
Screen Steps app comes with a one-of-a-kind editor so you can create great training content in a fraction of the time it would normally take.
Create courses that employees can go through at their own pace, in their own time.
Recruit employees and subject matter experts to contribute to your knowledge base.
Put your training materials in the web apps where employees have questions.
Know exactly who is looking at your content and which articles are the most popular.
Use the ScreenSteps Workflow Article to document complex procedures with a “choose your own adventure” experience.
At the End:
- ScreenSteps provides a professional interface for you to use to put together help manuals to get people out of sticky situations. Given the web page you have to create before anything else, it makes it even easier to distribute, saving you time if you were wondering how to put your work to good use.
- Now that I’m used to it, everything is working fine for me. I’m also impressed with the team’s response in resolving the many support queries (thanks again, by the way).
- Apart from the amazing customer service. ScreenSteps does exactly what it says it does: It enables teams to write beautiful, professional-looking online help documents, quickly.
- It is a good product with very good support. The price is high for what it does, but it makes documentation very easy.
- I used the desktop version before switching to the online version, and I really miss the desktop version because I just got used to it.
- I can’t single out one thing I don’t like. We used to have issues with ScreenSteps Chrome extension, but not anymore.
- When big changes happen, like such a major update to a program’s user interface, it can mean updating thousands of screenshots across hundreds of articles, without any easy/effective means to do so.
- It can run on Microsoft Windows XP, VISTA, 7, 8, 8.1, and 10.
- It can also run on Mac OS and Linux operating systems.
- Minimum 2.0 GHz processor required.
- 512MB of RAM must be required.
- It can only work on 32 and 64 bits.
- At least a 200 MB Disk must be needed.
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